Primark 的社会责任审核,用的就是它自己的《供应商行为准则》(Supplier Code of Conduct)。最新版本是 2025 年版(文件抬头为 PRIMARK CODE OF CONDUCT 2025,2025年9月发布,提供 45 种语言版本),这也是所有 Primark 验厂结论的判定依据。
原文下载:https://primark.a.bigcontent.io/v1/static/Primark-Code-of-Conduct-2025-English
一、准则的来源与适用范围
三个来源(Primark《2025年现代奴隶制声明》脚注原文):
“Our Supplier Code of Conduct is based on standards from the International Labour Organization (ILO) core conventions, Ethical Trading Initiative (ETI) Base Code and the Organisation for Economic Co-operation and Development (OECD) guidelines.”
即:ILO 核心公约 + ETI 基础准则(Base Code)+ OECD 指南。其中 ETI Base Code 是主体骨架,这也解释了为什么准则的 13 个条款和 ETI Base Code 的九大条款高度重合。
适用范围(原文):
“The scope of our Supplier Code of Conduct covers our full supply chain including goods for sale, services (such as service providers, logistics and transportation) and goods not for sale (those goods that Primark uses for its own consumption). Our suppliers are responsible for and contractually bound to ensure compliance with the Supplier Code of Conduct in their whole supply chain and Primark has contractual audit rights with unrestricted access. We require that our suppliers’ factories communicate our Supplier Code of Conduct to all employees, and that all worker contracts are in the workers’ own language.”
划重点:
- 覆盖全供应链:不只是转售商品,还包括服务和物流运输,以及 Primark 自用的非转售商品;
- 供应商对自己整个供应链的合规负合同责任;
- Primark 拥有合同审核权和不受限制的进入权;
- 工厂必须把准则传达给所有员工,工人劳动合同必须用工人自己的语言。
二、13 个条款逐条解读
2025年版准则共 13 个条款:
| # | 英文条款名 | 中文要点 |
|---|---|---|
| 1 | Employment is freely chosen | 禁止强迫劳动,禁止收取费用、扣押证件/押金 |
| 2 | Freedom of Association and Right to Collective Bargaining | 结社自由与集体谈判权,法律受限时须提供”平行途径” |
| 3 | Working Conditions are safe and hygienic | 安全卫生的工作条件,含建筑结构、宿舍、医疗 |
| 4 | Child Labour must not be used | 禁止童工,未成年工(Young Worker)保护 |
| 5 | Living Wages are paid | 工资至少达到最低工资并满足基本需求 |
| 6 | Working Hours are not excessive | 标准工时≤48小时,含加班≤60小时/7天 |
| 7 | No Discrimination is practised | 禁止就业各环节歧视 |
| 8 | Regular Employment is Provided | 规范雇佣关系,防止规避劳动法义务 |
| 9 | No Harsh or Inhumane Treatment | 禁止体罚、骚扰、辱骂、恐吓 |
| 10 | Environmental Responsibility | 遵守环保法规,取得并维持环保许可 |
| 11 | Legal Requirements | “更高标准优先”条款 |
| 12 | Grievance Procedure | 建立工人申诉程序 |
| 13 | No Bribery or Corruption will be tolerated | 反贿赂与反腐败 |
条款1:雇佣是自由选择的(Employment is freely chosen)
“There must be no forced or compulsory labour in any form, including bonded, indentured, trafficked, or prison labour and overtime must be voluntary.”
“Any fees associated with the employment of Workers must be paid by the Employer.”
“Workers must not be required to lodge any monetary deposits or their identity papers with their Employer.”
对工厂的实操含义
这里有三个非常明确的”红线”,也对应了”雇主付费原则”(Employer Pays Principle):
- 任何与雇佣相关的费用由雇主承担——包括中介费、招聘费、体检费、办证费等;
- 不得收取押金,不得扣押身份证、护照等证件;
- 加班必须自愿,不得以产量或纪律为名强制加班。
审核时通常会重点查验:工人入职费用凭证、证件保管情况、考勤与加班自愿性证据(如加班申请单)。
条款5:工资(Living Wages are paid)
条款标题写的是”生活工资”,但正文的量化要求是最低工资,这一点需要分清:
“Wages and benefits paid for a standard working week must meet, as a minimum, the national minimum wage, or in the absence thereof an acceptable industry benchmark. In any event, wages must always be enough to meet basic needs and to provide some discretionary income. Primark actively supports moves to ensure that the minimum wage is determined by national collective bargaining at industry level.”
同时规定:
- 入职前须以书面、可理解的方式告知工资条件,每次发薪须告知工资明细;
- 不得以纪律处罚为由扣款,任何非法定扣款都必须取得工人明确同意;
- 所有纪律处分必须有记录。
准则本身没有承诺”支付生活工资”,只有”最低工资 + 满足基本需求 + 有一定可支配收入”。生活工资的雄心写在 Primark Cares 的2030目标里(通过 ACT 推动行业集体谈判)。
条款6:工作时间(Working Hours are not excessive)
这是审核中最容易出问题的一条,量化要求如下:
| 项目 | 要求 |
|---|---|
| 标准工时(不含加班) | 由合同定义,每周不得超过48小时 |
| 总工时(含加班) | 7天内不得超过60小时(有例外条件) |
| 加班费 | 按加班费率支付,建议不低于正常时薪的125% |
| 休息 | 每7天至少休息1天;或按法律允许每14天休息2天 |
| 国际标准建议 | 标准工时逐步降至每周40小时,且工时减少时工资不得减少 |
“60小时/7天”的例外必须同时满足四个条件:
- This is permitted by national law;
- This is permitted by a collective agreement freely negotiated with a workers’ organization representing a significant portion of the workforce;
- Appropriate safeguards are taken to protect Workers’ health and safety; and
- The Employer can demonstrate that exceptional circumstances apply such as unexpected production peaks, accidents or emergencies.
也就是说,“赶货旺季”本身不足以构成例外——必须同时有法律许可、集体协议、安全保障,并且能举证确属意外高峰、事故或紧急情况。
条款8:规范雇佣关系(Regular Employment is Provided)
这一条是未经授权分包和劳务派遣问题的判定基础:
“Obligations to Workers under labour or social security laws and regulations arising from the regular employment relationship must not be avoided through the use of labour-only contracting, sub-contracting, home-working arrangements or through apprenticeship schemes where there is no real intent to impart skills or provide regular employment, nor must any such obligations be avoided through the excessive use of fixed-term contracts of employment.”
此外还规定:加班不得用来替代正规雇佣;解除劳动合同必须基于公平、透明且符合当地法律的程序,并清晰告知相关工人。
条款11:更高标准优先(Legal Requirements)
“Where the requirements of this Supplier Code of Conduct set a higher standard than is required by local laws and regulations, suppliers must align with the requirements of this Supplier Code of Conduct.”
即”就高不就低”:当地法律更严就按法律,Primark 准则更严就按准则。这条经常出现在加班工时、未成年工保护等条目的判定上。
条款12:申诉程序(Grievance Procedure)
准则要求工厂建立申诉程序,共 5 点:
- 工人可以提出并处理职场申诉,不必担心报复;
- 程序必须在入职时明确告知,并且所有工人及其代表都能方便获取;
- 申诉程序必须涉及适当层级的管理人员;
- 管理层必须及时处理,过程可理解、透明,并及时反馈;
- 申诉程序不得削弱工会和集体谈判的作用,不得阻碍工人使用司法、仲裁或行政程序。
条款13:反贿赂与反腐败(No Bribery or Corruption will be tolerated)
“The offering, paying, soliciting or accepting of bribes or kick-backs, including facilitation payments, is strictly prohibited.”
准则特别点名 facilitation payments(便利费) 也属禁止之列,并列举了礼品、差旅费、现金、借款、奖学金、亲属关联分包等多种形式。兜底条款是:
“If no such anti-bribery or corruption laws apply, or are of a lesser standard to what is prescribed in the UK Bribery Act 2010, suppliers, representatives and their employees must adhere to the UK Bribery Act 2010.”
即:当地反贿赂法律缺位或标准较低时,直接适用英国《2010年反贿赂法》。这一点在验厂时通常表现为”礼品与招待政策””利益冲突申报”等文件要求。
三、准则里”没有写”的内容(需要特别注意)
对照审核实践,2025年版准则正文中没有单独设立以下条款:
- 未经授权的分包(unauthorised subcontracting)——不在准则正文,而是在合同条款与《2025年现代奴隶制声明》中约定(详见《Primark验厂审核流程与要求》);
- homeworker(家庭工人)——仅在条款8中作为”绕开劳动法义务的手段”被间接提及;
- 终止业务合作的条件——准则正文没有规定终止阈值;
- 一级/二级(tier 1 / tier 2)的定义——准则正文不含层级定义。
不要因为准则”没有单独条款”就认为不审。未经授权分包在 Primark 属于合同违约,处罚是”停止下新订单”,直到供应商和该工厂证明已建立防止再犯的措施为止。
四、与 ETI Base Code 的关系
Primark 是 ETI 的正式成员,其准则以 ETI Base Code 为骨架,但做了一些调整,其中对工厂影响最大的是:
- Primark 把”加班费建议不低于125%”写进了准则(ETI Base Code 表述为”premium rate”);
- Primark 明确写入OECD 指南作为依据,并单列反贿赂条款(含英国反贿赂法兜底);
- Primark 的”雇主付费原则”表述较为直接(”Any fees associated with the employment of Workers must be paid by the Employer”)。
本文主要资料来源
- Primark Code of Conduct 2025(英文原版 PDF):https://primark.a.bigcontent.io/v1/static/Primark-Code-of-Conduct-2025-English
- Primark《2025年现代奴隶制声明》:https://primark.a.bigcontent.io/v1/static/Modern-Slavery-Statement-Final-2025
- Primark《供应链人权政策》(2025年8月):https://primark.a.bigcontent.io/v1/static/supply-chain-human-rights-policy-english-august-2025
- ETI Base Code:https://www.ethicaltrade.org/eti-base-code
